Topher Kittilson

Team member Topher Kittilson specializes in website design and social media marketing management. He has been responsible for content creation, including blogs and advertisements, and has real-world experience in the hospitality field. Contact us today to learn more!
Professional Experience
December 2020 - Present
Marketing Assistant, Paladin Worldwide Management, Inc., Longmont, CO
March 2018 - August 2020
Lutsen Resort, Lutsen, MN
November 2018 - August 2020
Front Desk Manager
March 2018 - November 2018
Assistant Front Desk Manager
May 2017 - April 2018
Marketing Assistant, Bryan Hauger Consulting, Inc., Boulder, CO
May 2016 - October 2016
Museum Curator Intern/Front Desk Staff, The Baldpate Inn, Estes Park, CO
Marketing Assistant, Paladin Worldwide Management, Inc., Longmont, CO
- Managed social media content for company and clients using CrowdFire software
- Provided web design and blog content through Weebly
- Assisted with creation of Expert Witness Pipeline website
March 2018 - August 2020
Lutsen Resort, Lutsen, MN
November 2018 - August 2020
Front Desk Manager
- Led team responsible for migrating property management system from RDP to Springer Miller Systems SMS|Host, while programming room inventory, rates, property features, and accounting codes for both Lutsen Resort and sister property Superior Shores Resort
- Added resort rental properties to VRBO to provide a new avenue for bookings
- Created weekly staff schedule, interviewed & hired new staff, and expanded the department’s training program with new materials and improved follow-up training
- Developed training materials and documentation for SMS|Host and Ascentis/Novatime software
- Designed and ran reports to provide upper management and other departments with reservations made compared to our budgeted goals
- Worked alongside of new resort ownership to define and program rates and yield management
- Identified projected points of low occupancy and worked with marketing to develop new packages and special events for those periods
- Set yearly budget for Front Desk staff
- Self-taught in additional software, including TravelClick, Inntopia RMS, and RDP’s IRM CMS
March 2018 - November 2018
Assistant Front Desk Manager
- Responsible for day-to-day Front Desk operations, including staff training, guest services, lodging reservations, and supply inventory
- Supervised a staff of 7-15 desk and reservations agents
- Responded to guest survey feedback through Cendyn’s Guestfolio software
- Trained in Resort Data Processing RDPWin V5, TRACK Hospitality Software, and Crystal Reports
May 2017 - April 2018
Marketing Assistant, Bryan Hauger Consulting, Inc., Boulder, CO
- Responsible for social media marketing, CRM management, customer invoicing, web design, accounting, consultant payroll, technical writing of contracts and non-disclosure agreements, market research, drafting and publishing two weekly blog pieces, and administrative support
- Contracted to create logo, website, and business email system for start-up company Optimized Grafts, LLC
- Trained in QuickBooks, Zoho CRM, TripCase travel management, and Weebly web design
May 2016 - October 2016
Museum Curator Intern/Front Desk Staff, The Baldpate Inn, Estes Park, CO
- Supervised and assisted with the cataloging of the museum’s key collection
- Researched and published short blog articles relating to individual keys in the collection
- Responsibilities included guest services, check-ins/outs, social media posting, housekeeping, restaurant serving, wedding serving, educational presentations, food preparation, inventory management, and staff supervision
- Trained in RezBook and Aloha software
Education
BA, History, March 2016
University of Denver
Denver, CO
University of Denver
Denver, CO
Sample of Works
Writing Samples
University Thesis Paper – “The Utopian Sandbox – How Practical Changes to Fourierist Concepts Created Colorado’s Colonies of the 1870’s” – available as PDF upon request
“Keys to the Past – The Ashtabula Dinor”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-past-ashtabula-dinor.html
“Keys to the Future – Encryption Keys”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-future-encryption-keys.html
“Hotel Keys – The Zumbro Hotel”
https://baldpatekeyroom.blogspot.com/2016/08/hotel-keys-zumbro-hotel.html
University Thesis Paper – “The Utopian Sandbox – How Practical Changes to Fourierist Concepts Created Colorado’s Colonies of the 1870’s” – available as PDF upon request
“Keys to the Past – The Ashtabula Dinor”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-past-ashtabula-dinor.html
“Keys to the Future – Encryption Keys”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-future-encryption-keys.html
“Hotel Keys – The Zumbro Hotel”
https://baldpatekeyroom.blogspot.com/2016/08/hotel-keys-zumbro-hotel.html