Social Media Marketing Topher Kittilson

Topher Kittilson

Team member Topher Kittilson specializes in website design and social media marketing management. He has been responsible for content creation, including blogs and advertisements, and has real-world experience in the hospitality field. Contact us today to learn more!

Professional Experience

December 2020 - Present
Marketing Assistant, Paladin Worldwide Management, Inc., Longmont, CO

Managed social media content for company and clients using CrowdFire software
Provided web design and blog content through Weebly
Assisted with creation of Expert Witness Pipeline website

March 2018 - August 2020
Lutsen Resort, Lutsen, MN
November 2018 - August 2020
Front Desk Manager

Led team responsible for migrating property management system from RDP to Springer Miller Systems SMS|Host, while programming room inventory, rates, property features, and accounting codes for both Lutsen Resort and sister property Superior Shores Resort
Added resort rental properties to VRBO to provide a new avenue for bookings
Created weekly staff schedule, interviewed & hired new staff, and expanded the department’s training program with new materials and improved follow-up training
Developed training materials and documentation for SMS|Host and Ascentis/Novatime software
Designed and ran reports to provide upper management and other departments with reservations made compared to our budgeted goals
Worked alongside of new resort ownership to define and program rates and yield management
Identified projected points of low occupancy and worked with marketing to develop new packages and special events for those periods
Set yearly budget for Front Desk staff
Self-taught in additional software, including TravelClick, Inntopia RMS, and RDP’s IRM CMS

March 2018 - November 2018
Assistant Front Desk Manager

Responsible for day-to-day Front Desk operations, including staff training, guest services, lodging reservations, and supply inventory
Supervised a staff of 7-15 desk and reservations agents
Responded to guest survey feedback through Cendyn’s Guestfolio software
Trained in Resort Data Processing RDPWin V5, TRACK Hospitality Software, and Crystal Reports

May 2017 - April 2018
Marketing Assistant, Bryan Hauger Consulting, Inc., Boulder, CO

Responsible for social media marketing, CRM management, customer invoicing, web design, accounting, consultant payroll, technical writing of contracts and non-disclosure agreements, market research, drafting and publishing two weekly blog pieces, and administrative support
Contracted to create logo, website, and business email system for start-up company Optimized Grafts, LLC
Trained in QuickBooks, Zoho CRM, TripCase travel management, and Weebly web design

May 2016 - October 2016
Museum Curator Intern/Front Desk Staff, The Baldpate Inn, Estes Park, CO

Supervised and assisted with the cataloging of the museum’s key collection
Researched and published short blog articles relating to individual keys in the collection
Responsibilities included guest services, check-ins/outs, social media posting, housekeeping, restaurant serving, wedding serving, educational presentations, food preparation, inventory management, and staff supervision
Trained in RezBook and Aloha software