PALADIN WORLDWIDE MANAGEMENT, INC.
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Topher Kittilson


Picture
Team member Topher Kittilson specializes in website design and social media marketing management.  He has been responsible for content creation, including blogs and advertisements, and has real-world experience in the hospitality field.  Contact us today to learn more!


Professional Experience

December 2020 - Present
Marketing Assistant, Paladin Worldwide Management, Inc., Longmont, CO
  • Managed social media content for company and clients using CrowdFire software
  • Provided web design and blog content through Weebly
  • Assisted with creation of Expert Witness Pipeline website

March 2018 - August 2020
Lutsen Resort, Lutsen, MN
November 2018 - August 2020
Front Desk Manager
  • Led team responsible for migrating property management system from RDP to Springer Miller Systems SMS|Host, while programming room inventory, rates, property features, and accounting codes for both Lutsen Resort and sister property Superior Shores Resort
  • Added resort rental properties to VRBO to provide a new avenue for bookings
  • Created weekly staff schedule, interviewed & hired new staff, and expanded the department’s training program with new materials and improved follow-up training
  • Developed training materials and documentation for SMS|Host and Ascentis/Novatime software
  • Designed and ran reports to provide upper management and other departments with reservations made compared to our budgeted goals
  • Worked alongside of new resort ownership to define and program rates and yield management
  • Identified projected points of low occupancy and worked with marketing to develop new packages and special events for those periods
  • Set yearly budget for Front Desk staff
  • Self-taught in additional software, including TravelClick, Inntopia RMS, and RDP’s IRM CMS

March 2018 - November 2018
Assistant Front Desk Manager
  • Responsible for day-to-day Front Desk operations, including staff training, guest services, lodging reservations, and supply inventory
  • Supervised a staff of 7-15 desk and reservations agents
  • Responded to guest survey feedback through Cendyn’s Guestfolio software
  • Trained in Resort Data Processing RDPWin V5, TRACK Hospitality Software, and Crystal Reports


May 2017 - April 2018
Marketing Assistant, Bryan Hauger Consulting, Inc., Boulder, CO
  • Responsible for social media marketing, CRM management, customer invoicing, web design, accounting, consultant payroll, technical writing of contracts and non-disclosure agreements, market research, drafting and publishing two weekly blog pieces, and administrative support
  • Contracted to create logo, website, and business email system for start-up company Optimized Grafts, LLC
  • Trained in QuickBooks, Zoho CRM, TripCase travel management, and Weebly web design

May 2016 - October 2016
Museum Curator Intern/Front Desk Staff, The Baldpate Inn, Estes Park, CO
  • Supervised and assisted with the cataloging of the museum’s key collection
  • Researched and published short blog articles relating to individual keys in the collection
  • Responsibilities included guest services, check-ins/outs, social media posting, housekeeping, restaurant serving, wedding serving, educational presentations, food preparation, inventory management, and staff supervision
  • Trained in RezBook and Aloha software

Education

BA, History, March 2016
University of Denver

Denver, CO

Sample of Works

Writing Samples
University Thesis Paper – “The Utopian Sandbox – How Practical Changes to Fourierist Concepts Created Colorado’s Colonies of the 1870’s” – available as PDF upon request

“Keys to the Past – The Ashtabula Dinor”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-past-ashtabula-dinor.html

“Keys to the Future – Encryption Keys”
https://baldpatekeyroom.blogspot.com/2016/06/keys-to-future-encryption-keys.html

“Hotel Keys – The Zumbro Hotel”
https://baldpatekeyroom.blogspot.com/2016/08/hotel-keys-zumbro-hotel.html

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  • Home
  • Digital Marketing Services
    • Non Profit Marketing Services
    • Affordable Web Design Services >
      • eCommerce Website Development
    • Affordable SEO Services
    • Social Media Marketing
    • Social Media Management
    • Digital Branding Services
    • PPC Search Engine Marketing
  • Success Stories
  • About Us
    • Our Team >
      • Deb Jacob
      • Kara Schmidt
      • Topher Kittilson
    • FAQ
    • Locations Served
  • Contact
  • Blog
    • January 2021 Blog
    • 2020 >
      • December 2020 Blog
      • September 2020 Blog
      • August 2020 Blog
      • July 2020 Blog
      • June 2020 Blog
      • March 2020 Blog
      • February 2020 Blog >
        • February 1, 2020 Blog
        • February 2, 2020 Blog
        • February 3, 2020 Blog
        • February 4, 2020 Blog
      • January 2020 Blog >
        • January 1, 2020 Blog
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    • December 2019 Blog >
      • December 1, 2019 Blog
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      • September 1st 2019
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      • August 1st 2019
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    • 2019
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